About Career Vision Coaching
At Career Vision Coaching, we empower professionals to navigate career transitions, land new roles, and accelerate their career growth. Our coaching programs focus on interview preparation, resume optimization, and strategic career pivots. We’ve helped 60% of our clients secure new jobs within three months, with many achieving significant salary increases.
We’re now looking for a Remote Office Manager / Customer Success Manager to join our growing team and help create a seamless client experience. If you love organization, project management, and working directly with clients to support their success, we want to hear from you!
About the Role
As the Office Manager / Customer Success Manager, you’ll be the operational backbone of our coaching programs. You’ll ensure smooth scheduling, client engagement, and workflow automation, helping us deliver an outstanding coaching experience. This role is 100% remote.
What You’ll Do
Office Management & Workflow Optimization
• Coordinate and manage coach schedules, ensuring sessions run smoothly.
• Automate workflows to improve efficiency and streamline operations.
• Handle student requests, ensuring timely responses and resolutions.
Customer Experience & Client Success
• Manage the end-to-end client journey from onboarding to program completion.
• Oversee contracts, feedback collection, testimonials, and exit processes to enhance client satisfaction.
• Conduct regular follow-ups with clients to maintain engagement and ensure they achieve their career goals.
Program & Event Coordination
• Manage the program calendar, scheduling weekly Office Hours & Special Sessions.
• Attend and support live coaching events, tracking attendance and assisting the coach.
• Help coordinate webinars and other community-building initiatives.
Course & Resource Management
• Maintain and update course materials, including playbooks, guides, and templates.
• Assist in editing and posting course videos and learning resources.
CRM & Data Management
• Maintain and update the CRM system to ensure accurate client records.
• Input coach session notes into the CRM for seamless tracking and follow-up.
• Analyze client data to identify engagement trends and areas for improvement.
Who You Are
• Exceptional Communicator – You have excellent written and verbal English skills (near-native fluency).
• Customer-Obsessed – You genuinely care about client success and bring high energy, empathy, and a positive attitude.
• Highly Organized – You thrive in managing multiple projects, schedules, and deadlines with precision.
• Tech-Savvy – You’re comfortable with CRM tools, scheduling software, and dashboards.
• Detail-Oriented & Proactive – You anticipate needs and take initiative to optimize workflows.
Why Join Us?
• Make an Impact – Play a critical role in helping professionals achieve career breakthroughs.
• Work Remotely – Enjoy the flexibility of a fully remote position.
• Collaborate with a Passionate Team – Join a mission-driven company dedicated to career success.
How to Apply
If this sounds like the perfect fit for you, apply now!
Send your resume and a brief cover letter to jobs@careervision.coach.
We can’t wait to meet you! 🚀